Google Customer Service Virtual Assistant Remote Jobs - Enroll Today
Virtual Assistant - Google Customer Service (Remote)
Job Type: Full-time / Part-time (Remote)
Location: Remote (Must be based in the USA)
Salary: Competitive / Based on experience
Job Description:
We are seeking a highly organized and self-motivated Virtual Assistant to join our team in a Google Customer Service support role. As a Virtual Assistant, you will help provide top-tier support to Google users, addressing customer inquiries, troubleshooting issues, and assisting with account management. This remote position offers flexibility and the opportunity to work with a dynamic and forward-thinking company.
Key Responsibilities:
- Provide excellent customer service by assisting Google users with account-related issues and inquiries via phone, email, or chat.
- Troubleshoot and resolve technical problems with Google products and services.
- Maintain detailed records of customer interactions, inquiries, and resolutions.
- Help users navigate Google platforms and offer solutions to improve their experience.
- Escalate complex issues to appropriate internal teams as needed.
- Manage administrative tasks, such as data entry and calendar management, for senior team members.
Qualifications:
- Experience: Minimum 1 year of customer service experience (preferably in a technical or support role). Virtual assistant experience is a plus.
- Technical Skills: Familiarity with Google products (Gmail, Google Drive, Google Docs, etc.) is highly preferred.
- Communication: Excellent verbal and written communication skills. You should be able to explain technical issues in an easy-to-understand manner.
- Problem-Solving: Ability to troubleshoot and resolve issues efficiently and effectively.
- Organization: Strong organizational skills and attention to detail.
- Remote Work Skills: Comfortable working in a remote setting, managing time independently, and using communication tools like Zoom, Slack, and Google Workspace.
- Technical Requirements: Access to a reliable internet connection and a computer capable of handling video conferencing and remote work tasks.
Preferred Skills:
- Experience working with Google support or similar tech company.
- Knowledge of CRM platforms and support ticketing systems.
- Multilingual skills are a plus.
Benefits:
- Flexible working hours.
- Paid time off and holidays.
- Health, dental, and vision insurance options (for full-time employees).
- Professional development opportunities.
How to Apply:
Please submit your resume and a brief cover letter outlining your experience with customer service and technical support. In your cover letter, feel free to share why you are a great fit for this remote role.