Remote Customer Service Representative at Teleperformance

Remote Customer Service Representative at Teleperformance

Join Teleperformance, a global leader in providing customer support and outsourcing services. As a Remote Customer Service Representative, you will be the first point of contact for our valued customers, assisting them with inquiries, troubleshooting issues, and delivering top-tier service from the comfort of your own home. This is a fantastic opportunity to work with a dynamic team in a flexible, remote setting.


Job Details

Position Title Remote Customer Service Representative
Company Teleperformance
Location Remote (Work from Home)
Employment Type Full-time / Part-time
Schedule Flexible hours, including evenings and weekends
Salary Competitive pay based on experience
Start Date Immediate
Industry Customer Support, Outsourcing
Job Type Permanent

Responsibilities

  • Assist customers via phone, email, or chat, providing outstanding support.
  • Resolve customer inquiries and issues in a timely and professional manner.
  • Identify and escalate complex issues to the appropriate department.
  • Maintain accurate records of customer interactions in our database.
  • Provide product/service information to customers.
  • Track and monitor customer service requests to ensure timely resolution.
  • Uphold Teleperformance’s customer service standards and policies.
  • Continuously improve personal performance and knowledge.

Requirements

  1. High school diploma or equivalent required (College degree preferred).
  2. Previous customer service experience is a plus but not required.
  3. Strong communication skills, both verbal and written.
  4. Comfortable working with computer systems and using CRM software.
  5. Ability to multitask and manage time efficiently.
  6. Reliable internet connection and a quiet, private workspace.
  7. Ability to work independently with minimal supervision.
  8. Positive attitude, patience, and problem-solving skills.

Benefits

  1. Competitive salary and performance-based incentives.
  2. Paid training to ensure your success.
  3. Flexible work schedule to support work-life balance.
  4. Opportunity for career advancement and growth.
  5. Recognition programs and employee rewards.
  6. Paid time off and vacation days.
  7. Employee discounts on various products and services.
  8. Employee wellness programs to support mental and physical health.

Health Insurance

Teleperformance offers comprehensive health insurance coverage, including medical, dental, and vision benefits, to help you and your family stay healthy and secure.


Why Join Us?

  • Global Reach: Teleperformance is a global leader in customer support with a presence in over 80 countries, offering you the chance to be part of a diverse and dynamic team.
  • Career Development: We provide excellent training and ongoing professional development, giving you the skills to grow in your career.
  • Work-Life Balance: Enjoy the flexibility of remote work and a schedule that suits your lifestyle.
  • Inclusive Culture: We foster an inclusive environment where everyone is respected and valued.
  • Impactful Work: Be part of a team that makes a real difference in the lives of customers by delivering exceptional service.

How to Apply?

  1. Visit our careers page on the Teleperformance .
  2. Select the Remote Customer Service Representative position.
  3. Complete the online application form with your resume and cover letter.
  4. Submit your application and wait for our recruitment team to get in touch with you.

Apply For This Job Now

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