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Customer Service Google Virtual Assistant – Remote

Location: USA (Remote)

Job Type: Full-time / Part-time

Salary: Competitive, Based on Experience


About the Role:

We are seeking a highly motivated and detail-oriented Customer Service Google Virtual Assistant to join our team! As a Virtual Assistant, you will assist clients and customers by providing high-quality support related to Google services and products. This is a remote position, offering you the flexibility to work from the comfort of your home, while still being a vital part of a dynamic team.


Key Responsibilities:

  • Provide exceptional customer service support via email, live chat, and phone, specifically addressing inquiries related to Google services and tools.
  • Assist customers in troubleshooting and resolving issues with Google products (e.g., Google Ads, Google Analytics, Google Drive, Gmail, etc.).
  • Manage and organize customer queries, ensuring accurate and timely responses.
  • Maintain detailed records of customer interactions in CRM tools.
  • Follow up on outstanding issues, ensuring resolution and customer satisfaction.
  • Stay up-to-date with changes in Google’s products and services to offer informed assistance.

Requirements:

  • Location: Must be based in the United States.
  • Proven experience in customer service or as a virtual assistant (preferably with Google products).
  • Strong knowledge of Google’s tools, applications, and services.
  • Excellent communication skills, both written and verbal.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Proficient in using various communication platforms, including email, chat, and video calls.
  • Comfortable working remotely and managing your own time.

Preferred Qualifications:

  • Experience with Google Ads, Google Analytics, or other Google services.
  • Familiarity with CRM software and task management tools.
  • Previous experience working in a virtual or remote environment.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Flexible working hours and the ability to work from anywhere in the USA.
  • Ongoing training and professional development opportunities.
  • A supportive and collaborative team environment.
  • Opportunities for career growth and advancement within the company.

How to Apply:

If you are passionate about customer service and have experience with Google products, we’d love to hear from you! Please submit your updated resume and a brief cover letter outlining your experience with Google services.

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